Question 1

How to place my Order?

Accepted Answer

Please check the how to order tab in our homepage.

Question 2

What are the payment options?

Accepted Answer

Payment is prepaid only and accepted only using UPI.

Question 3

What is your return/exchange policy?

Accepted Answer

We do not offer return/exchange currently on our products. However, if you receive any defective product please share an uncut unboxing video and we will get back to you. 
We will offer refund or option to choose something else in case there is a defect while packaging.

Question 4

When do I get my order?

Accepted Answer

Since some products are on pre-order we would need a  maximum of 15 days to ship your order. Post that  you can track your delivery real time on the courier site

Question 5

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking number via email/phone no. You can use this tracking number to monitor the status of your shipment.

Question 6

What to do if I receive a damaged product  ?

Accepted Answer

If your order arrives damaged, please accept our apologies for any inconvenience caused. 
Your satisfaction is important to us. 
Please shoot an uncut unboxing video as you receive the product so that this documentation will assist us in processing your claim with the shipping carrier.

Question 7

Can I cancel my order?

Accepted Answer

If your order has already been processed or shipped, it may not be possible to cancel it. Please contact our customer service as soon as possible for assistance.

Question 8

How can I contact customer service?

Accepted Answer

You can reach our customer service team via email, phone, or live chat. Visit our Contact Us page for details on how to get in touch with us.

Question 9

Do you offer gift wrapping or special packaging?

Accepted Answer

Yes, we offer gift wrapping and special packaging options for certain products. During checkout, you can select these options and add a personalized message if desired.

Question 10

What are the shipping charges for my order?

Accepted Answer

There is a flat shipping charge 
within Karnataka - ₹60 
Rest of India - ₹100

FAQ's

Frequently asked questions